Polario FAQs

Here we answer the frequently asked questions about using Polario.

What is a user?

A user is a profile created in the content management system of your platform.

Who is creating my app?

Polario is designed so that you too can easily create your app according to your own ideas. You do not need any programming knowledge for this (NoCode). However, if you need assistance with the creation of your app, we will be happy to assist you with our support. We offer a range of services to support you. Please feel free to ask your contact person or contact us directly.

Can I customize the platform to my CI?

Polario offers you many layout & design options, so you can customize your app to match your corporate identity. For example, you can upload your own icon set and store your corporate colors.

When does the runtime of my booking start and end?

The runtime of a license begins with the provision of the content management system and thus the potential use by the customer. The runtime ends after the time period agreed upon.

  • Polario Events: 4 months after your project date
  • Polario Community: at the end of the runtime of your license (12 months minimum runtime)

The period of the contract is automatically renewed if it is not cancelled. If you have cancelled the contract, instance and content will be deleted after the expiration of the contract period.

Bei Polario Events gibt es die Möglichkeit die Instanz, nach Ablauf der 4 Monate, in Betrieb zu halten. This option is subject to a charge. Please speak to your contact in the Sales Team about this at an early stage.

When and how can I change my license model?

It is possible to switch from Polario Events to Polario Community at the end of the license term.

The increase of the number of users within an edition is possible at any time. The reduction of the number of users is possible at the selected billing period.

When and how can additional modules be activated and deactivated?

Additional modules can be activated at any time. Invoicing of connected modules takes place at the next billing time.

The duration of the activation corresponds to your selected license period.

Modules can be deactivated at the selected billing time.

Can I change the distribution form afterwards?

The additional booking of native apps in the form of the container or custom app are possible at any time.

When will the invoice be issued?

Polario Events: On project date

Polario Community: monthly or annually

Do I have to pay for updates?

The prices include regular updates of the application within the contract period.

Can I extend my trial version?

To extend your trial, please speak with your sales team contact well in advance.

What happens with my data?

The data you upload to the platform is exclusively available to you. The platform is provided separately for each client, independently of other clients, so that no data can be mixed. Your data will be stored and processed exclusively for your application purpose; no further use will be made by plazz AG.

Where are the servers that my data is stored on?

Your data is stored in an ISO 27001 certified data center at the Frankfurt location. Your users’ data is stored in the cloud, which meets the highest requirements.

Is a connection to external systems possible?

The connection of external tools is basically possible via our Marketplace. Just talk to your contact person about it.

What about the privacy of the application?

The application is implemented in accordance with the GDPR and meets the highest standards with regard to data protection. The servers of the platform and the subcontractors used are all located within the EU. The servers of the platform and the subcontractors used are all located within the EU. plazz AG provides a data processing agreement that is concluded with your company as part of the assignment.

Which devices, operating systems and browsers does Polario support?

Polario can be used on iOS and Android devices and through popular browsers.


  • iOS 14 and all newer versions
  • Operating systems in beta status are not supported
  • Devices with an A12 processor or newer are recommended


  • Android 6 and all newer versions
  • Operating systems in beta status are not supported


  • Chrome: current version
  • Firefox: latest and extended support release (ESR)
  • Edge: two current major versions
  • Safari: two current major versions
Do I need my own developer account?

You only need your own developer account for the respective App Store if you have decided to use the Custom App when distributing your project. Learn how to open a developer account with Apple and Google here.

What happens when I reach my user limit?

If you have more users than expected in your platform, you automatically jump to the next higher license level. There is no technical limitation, so all your subscribers can use the application.

Will my event be accompanied by support?

If you wish, we can accompany your entire project from commissioning to successful implementation. We offer different services before and during the event. Please ask your contact person in the sales team which services are the right ones for you.

Can Polario be used for multiple events?

The application is multi-project capable and can be used for numerous events in parallel and sequentially. By setting visibilities with users, these can be realized so that users only see the events that are unlocked for them.

Can I also realize events with the Community edition?

Edition Community is an all-in-one platform for the realization of communities and events.

Within your community you can realize your own events with your users and also implement external events such as with your customers. If you are creating events with people who have not used the app before, you can purchase additional licenses on a project-by-project basis.

Can digital tools already used in-house be integrated?

In principle, tools can be integrated via our Marketplace. Talk to your contact person about this.

Can I create department-specific exchange platforms?

You can use group structures to set which content the respective target groups can see. This allows you to create specific content and communication units for each target group.

Does your support also assist while the app is in operation?

Top service and customer satisfaction is very important for us. We support our customers in setting up the platform as well as in the ongoing operation. We offer a range of services to support you. Ask your contact person which service suits you best.

Follow us on social media to stay informed.
Do you have any questions or suggestions? Feel free to contact us!

More Info

About plazz AG
About Mobile Event App

Contact Details

T: +49 (0) 89 26 20 43 469
E: sales@polario.app