Social intranet: Definition, Advantages & more

Discover how a social intranet can improve internal communication and collaboration in your organization.
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In today’s business world, internal communication is becoming increasingly important. One of the best ways for companies to improve communication between employees and make it more efficient is the social intranet.

But what exactly is a social intranet and what functions does it offer? In the following article, we have summarized everything you need to know about social intranets.

Definition Social Intranet

A social intranet is an internal communication and collaboration platform that connects employees within a company. In contrast to a classic intranet, which often only serves as an information platform, a social intranet enables employees to actively interact with each other, work together on projects and support each other when problems arise. The definition of a social intranet thus also includes the social aspect and collaborative digital cooperation.

Classic intranet vs. social intranet: What are the significant differences?

A classic intranet is usually a central platform for providing information and resources within a company. It acts as a digital library where employees can access company policies, manuals, forms and other relevant resources. Communication here usually takes place in the top-down structure, in which information is passed on from the management level to the employees. Interaction and co-determination of the workforce are often only possible to a limited extent in a classic intranet.

A social intranet, on the other hand, focuses on interaction and collaboration among employees. It enables bottom-up and side-to-side communication in the form of chats, groups or channels, and offers digital collaboration features such as collaborative document editing or project management. Employees can thus actively exchange ideas, share them, participate in discussions and work together on projects.

Classic intranet Social Intranet
Focus on information distribution & document management
Focus on communication, collaboration, knowledge transfer & interaction
Top-down communication
Bottom-Up & Side-to-Side Communication
Limited participation, hierarchical structure
Active participation, dynamic community
Usually IT employees responsible for content
All employees in the company responsible for content
Usually functional, less interactive
Interactive design, intuitive user interface & customization options

Advantages of the social intranet compared to the classic intranet

Increased employee participation and collaboration has many benefits, such as:

    • Improved internal communication and collaboration
    • Faster decision making through the rapid exchange of information
    • Increase productivity and efficiency through easy collaboration on projects
    • Improved employee engagement and satisfaction

The social intranet thus has the potential to significantly improve collaboration, communication and productivity within the company.

Advantages and disadvantages of a social intranet


Improved internal communication

A social intranet enables effective and fast communication between employees, regardless of location or hierarchical level. Information can be easily shared, discussions made and feedback exchanged.

Increased collaboration

By integrating features such as collaborative document editing, project management tools, and group chats, a social intranet promotes collaboration and enables employees to work together more efficiently.

Knowledge management and expert identification

Employees can record their knowledge and expertise in their profile so that other employees can easily access this knowledge. This identifies experts and promotes knowledge transfer within the company.

Increasing the level of engagement

A social intranet provides opportunities for employee participation, feedback and recognition. Features such as likes, comments, and employee surveys increase employee engagement and create a more positive work environment.

Central source of information

A social intranet serves as a central platform for corporate information, resources, policies and documents. Employees have easy access to relevant information, which helps them work more efficiently.


Acceptance and training needs

Implementing a social intranet may require training and change management to ensure that all employees use and understand the system.

Data privacy and security

When using a social intranet, security measures must be taken to ensure the protection of sensitive company data and personal information.

Overwhelming information overload

If not managed properly, a social intranet can lead to a flood of information. It is important to establish clear structures and rules for publishing and categorizing content.

Limited control

Unlike a classic intranet, where only selected employees created and published content, a social intranet allows all employees to post and share content. This can lead to the dissemination of uncontrolled content that can damage the company.

Potential distraction

A social intranet offers many opportunities for communication and collaboration. But if employees spend too much time interacting on the platform, it can lead to a reduction in productivity.

It is important to note that the advantages and disadvantages may vary depending on the company and individual requirements. Therefore, it is advisable to conduct a detailed evaluation and analysis to determine if a social intranet is right for your business.

Goals of a social intranet

The introduction of a social intranet has clear goals to improve internal communication, collaboration and employee engagement in companies. The main objectives here are:

Improvement of internal communication
Promoting collaboration
Increase transparency and knowledge transfer within the company
Increase employee engagement
Building a strong corporate culture

The most important functions of a social intranet

A social intranet offers a wide range of functions that facilitate both internal communication and collaboration within the company. In the following, some functions are explained in more detail:

Collaboration tools
  • A central platform that includes various collaboration and project work tools such as wikis, blogs, forums, chats and video conferencing
  • Simplify sharing and collaboration among teams or departments across physical distances.
Personalized home page
  • Employees can create a personalized home page with relevant information
  • It is possible to set individual profiles, interests and skills. This makes it easier to find and contact colleagues with similar backgrounds and skills.
Information and document management
  • Centralized storage for documents such as manuals, policies, contracts, and other critical company information
  • Search function to quickly find, share and collaboratively edit relevant documents
Employee feedback
  • Open feedback culture through surveys and evaluations
  • Sharing information about events, employee awards, and other activities to promote employee engagement and motivation.
Knowledge Management
  • The sharing of experience and knowledge by employees is promoted and thus the knowledge management in the company is improved.
  • Creation of expert lists and the possibility to ask specific questions to experts

Internal communication via the social intranet

A key advantage of the social intranet is its function as a communication platform. Employees of the company efficiently exchange information and work together via the social intranet.

With functions such as chats, channels, comments and groups, employees communicate quickly and easily with each other and exchange ideas. Employees who work at different locations or in home offices can also get in touch with each other, thus strengthening cooperation and the sense of community within the company.

The importance of real-time communication

Especially in times of remote work and decentralized teams, fast and effective communication within the company is of great importance. The social intranet offers the advantage of real-time communication in which information can be passed on immediately to all those involved. Decisions are thus made more quickly and processes accelerated.

Functions for successful internal communication

To make internal communication via such an intranet solution successful, companies should pay attention to functions that promote effective collaboration. These include, among others:

    • Chats for fast and uncomplicated arrangements
    • Channels for discussions and exchange of ideas
    • Comment functions for feedback and discussions on content
    • Group functions for collaboration on projects

By using these functions in a targeted way and promoting an open and transparent communication culture, companies can turn a social intranet into an effective and successful communication platform.

8 steps to the optimal social intranet: How to choose the right one

Step 1: Status quo and analysis of needs
Start by defining your requirements and goals for a social intranet. Consider what functions and features you need to improve collaboration and communication in your organization.

Step 2: Budget planning
Set a budget for implementation and maintenance. Consider both the initial cost and possible ongoing costs.

Step 3: Function and feature comparison
Make a list of social intranet solutions that meet your needs. Compare the functions and features of the different providers and see if they meet your needs.

Step 4: Security and privacy aspects
Make sure the social intranet you choose offers robust security measures and privacy policies. Verify that it meets your internal security standards and meets all necessary compliance requirements.

Step 5: Usability and training options
Test the usability of the various social intranet solutions. Make sure that the system is intuitive to use and does not cause any problems for your employees. Also find out about the provider’s training and support options.

Step 6: Integration and scalability
Check whether the selected solution can be seamlessly integrated into your existing IT infrastructure. Make sure it scales easily to support future business growth.

Step 7: References and testimonials
Read customer references and testimonials from other companies already using the social intranet you’re considering. This can help you get a better understanding of the reliability and performance of the solution.

Step 8: Test phase and decision
Lead a test phase with the best social intranet candidates. Have employees from different departments test the system and gather their feedback. Based on the information gathered and your evaluation criteria, make an informed decision and select the right social intranet for your business.

3 strategies to promote the use of your social intranet

To maximize employee collaboration and engagement, it’s critical to make the most of the social intranet. Here are 3 strategies to increase employee engagement:


Make sure your employees know how to use the social intranet effectively and what features it has. Provide training and training materials to help them realize the full potential of the intranet.


Actively encourage your employees to use the new platform by communicating the added value and benefits to them. Organize training, workshops or info sessions to raise awareness of the platform. Also offer incentives such as rewards or recognition for active use and contribution to collaboration.


Regularly request feedback from your employees on the platform. This allows you to better understand user needs and requirements and identify potential improvements. Take feedback seriously and implement appropriate measures to continuously optimize the intranet.

By specifically training, encouraging, and engaging employees in the optimal use of the social intranet, you can ensure that it is used effectively and that the desired results are achieved. A well-used intranet promotes internal communication, collaboration and employee engagement, which has a positive impact on the company’s productivity and success.

Measuring the impact of a social intranet

A social intranet offers many benefits for companies, but how can success be measured? There are several criteria that should be considered to measure impact.

Usage and engagement

Measuring usage rates and employee engagement is a key indicator of the success of the new platform. High usage and engagement rates show that it is actively used by employees and offers added value.

Key figures for the analysis are:

    • Number of registrations
    • Frequency of use
    • Sessions duration
    • Interactions with posts, comments and likes
Example of usage and engagement measurement
Information exchange and cooperation

A social intranet is designed to improve information sharing and collaboration within the company. To evaluate the effectiveness of collaboration, it is important to analyze the following metrics:

    • Number of shared information, documents and posts
    • Analysis of collaboration features such as collaborative editing of documents, team projects or discussion forums
Employee feedback

The opinion of employees is a valuable indicator of the success of a social intranet. Surveys, feedback forms or regular discussions with employees can be used to determine how they perceive the platform, what benefits it offers and where there is potential for improvement.

Knowledge Management

The implemented intranet solution also serves as a platform for knowledge management. For this reason, it makes sense to also measure the contribution to organizing and sharing knowledge.

Important KPIs for this are:

    • Number of knowledge articles created and shared
    • Number of accesses to knowledge resources
    • Evaluation of the quality of the knowledge provided
Business impact

A successful social intranet should also have a positive impact on the company’s business goals. This can be measured, for example, through the analyses of KPIs such as the improvement of internal communication, the efficiency of work processes, employee retention or increased productivity.


The social intranet offers numerous advantages for companies and employees. It promotes internal communication and collaboration, improves efficiency and facilitates access to important information. However, it should also be kept in mind that there may be potential disadvantages such as privacy issues.

Companies should therefore always think carefully about the goals they are pursuing with the introduction of a social intranet and which functions are really necessary. Choosing the right system is critical to the success of the project and should be carefully planned.

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