Community hub features: What a central platform should be able to do

A community hub stands or falls on its functions. Only when communication, content and administration interact effectively can a central platform be created that offers long-term added value for companies and their community.

When compared to individual tools such as forums, intranets or chat rooms, it becomes clear that only the combination of central community hub functions enables structured exchange, sustainable knowledge management and active community management. The following overview shows which functions a modern community hub should definitely offer.

Overview of the key functions of a community hub

User profiles & identities

Personal profiles with roles, interests and activities strengthen identification within the digital community.

Diskussionen & Gruppen

Theme-based areas for exchange, questions and collaboration that are structured rather than chaotic.

Content & Knowledge Management

Articles, videos, documents and FAQs bundled together in a knowledge platform or content hub.

Search, tags & categories

Content must be easy to find, so a powerful search function is essential for any community hub software.

Roles, rights & moderation

Centralised management of access, approvals and moderation for sustainable community management.

Events & Interactions

Announcements, dates, live formats or hybrid events directly in the Community Hub.

Analytics & Engagement Evaluation

Insights into usage, activity and content help to further develop the community in a targeted manner.

Integrations & Interfaces

Connection to existing tools (e.g. CRM, collaboration tools, learning platforms) for a seamless system landscape.

These features make the Community Hub a central platform for communication and content that can be used both internally and externally in a scalable manner, regardless of whether it is a Community Hub for companies, customers or employees.